Privacy Policy | MyFreeWeb

Last updated: August 2026

This Privacy Policy explains how MyFreeWeb ("we", "us") collects, uses, and protects your information when you use our website, client portal, and related services.

1. Information We Collect

1.1 Information you provide

Your name, email address, phone number, and other contact details
Business name, website requirements, and onboarding content
Payment and subscription details (processed by our payment provider)
Content related to your website, such as images, text, logos you upload, and domain details
Messages you send through the portal (developer chat and enquiries)

1.2 Information we collect automatically

IP address, browser type, and device/operating system information
Usage data, including pages visited and interactions with our services
Cookies and similar technologies for essential functionality and analytics

1.3 Information from third parties

Details from payment processors, hosting providers, and email platforms
Publicly available information where needed to verify account details or help prevent fraud

2. How We Use Your Information

To provide and improve our services, including website design, hosting, and support
To process payments and manage subscriptions
To respond to enquiries and provide customer support
To analyse service usage and improve the portal experience
To send essential service updates (and optional marketing, which you can opt out of at any time)

3. Legal Basis for Processing

Contractual necessity: to deliver the services you have requested
Legitimate interests: service improvement, security, and fraud prevention
Consent: for marketing and non-essential cookies where required
Legal obligation: to comply with applicable laws and regulations

4. How We Share Your Information

Your data may be shared with:

Service providers: such as payment processors, hosting providers, email platforms, and analytics tools that help us operate
Legal or regulatory parties: where required to comply with law, court orders, or similar obligations
Business transfers: if our business is sold, merged, or restructured, your data may be transferred as part of that process

We do not sell your personal data to third parties.

5. Data Retention

We retain your data only for as long as needed to provide our services, fulfil the purposes in this policy, resolve disputes, enforce agreements, and meet legal or accounting obligations. When data is no longer needed, we securely delete or anonymise it. After cancellation, website and account data may be deleted within around 30 days unless we must keep it longer by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website and portal functions
Analyse usage patterns so we can improve our services
Support login sessions and security

You can manage cookie preferences in your browser settings. Disabling cookies may affect how parts of the site or portal work.

7. Your Rights

Depending on applicable data protection laws, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data, subject to legal or contractual obligations
Object to certain types of processing
Request a copy of your data in a portable format
Withdraw consent where processing was based on consent

To exercise these rights, contact us at support@myfreeweb.co.uk.

8. Data Security

We take appropriate technical and organisational measures to protect your data, including secure hosting, access controls, and careful handling of sensitive information. No system is completely secure, and we cannot guarantee absolute protection.

9. International Data Transfers

Your data may be processed or stored outside the UK or EEA by trusted providers (for example hosting or email platforms). Where that happens, we take steps to ensure transfers are handled lawfully and with appropriate safeguards.

10. Children's Privacy

Our services are not directed at individuals under 16. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.

11. Third-Party Websites

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date. Continued use of our services after an update means you accept the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact:

MyFreeWeb
Email: support@myfreeweb.co.uk